In 2019, Scion was contracted through a competitive process to undertake a Student Housing Market and Demand Analysis and an Operational Review for York University Housing. In the context of what Trent University is seeking in this proposal, the Operational Review was comprehensive and included a significant examination of business processes, the implementation and adaptations to PortalX, and recommendations for multiple layers of process improvements for housing assignments, business processing, and work orders. In this case, the client had PortalX but had not yet fully implemented all it was capable of doing, and Scion’s work gave a road map for full implementation and reduced duplicate efforts that could be solved through the new system.
Since this time, PortalX has proven to be quite adept at rapid communication with students and getting forms completed that can be quite helpful in dealing with the issues related to COVID, such as information sharing, status updating, sharing of information related to symptoms and contact tracing; and ease of Work from Home for staff.
As this project completed just before the start of the pandemic, the recommendations have not been fully implemented. Some elements have already shown benefits.
In 2019, Scion was contracted through a competitive process to undertake a Student Housing Market and Demand Analysis and an Operational Review for York University Housing. In the context of what Trent University is seeking in this proposal, the Operational Review was comprehensive and included a significant examination of business processes, the implementation and adaptations to PortalX, and recommendations for multiple layers of process improvements for housing assignments, business processing, and work orders. In this case, the client had PortalX but had not yet fully implemented all it was capable of doing, and Scion’s work gave a road map for full implementation and reduced duplicate efforts that could be solved through the new system.
Since this time, PortalX has proven to be quite adept at rapid communication with students and getting forms completed that can be quite helpful in dealing with the issues related to COVID such as information sharing; status updating; sharing of information related to symptoms and contact tracing; and ease of Work from Home for staff.
As this project completed just before the start of the pandemic, the recommendations have not been fully implemented. Some elements have already shown benefits.